The Twin States chapter of AAHAM is proud to serve you. Our goal is to help make it easier for you to navigate all phases of the revenue cycle. We do this by offering relevant education, valuable networking opportunities, comprehensive certification programs, and multiple unique resources.


The American Association of Healthcare Administrative Management (AAHAM) is the premier professional organization in healthcare administrative management. Your one-stop resource center for information, education and advocacy in the areas of reimbursement, admitting and registration, data management, medical records, patient relations and so much more.

AAHAM was founded in 1968 as the American Guild of Patient Account Management. Initially formed to serve the interests of hospital patient account managers, AAHAM has evolved into a national membership association that represents a broad-based constituency of healthcare professionals.

Professional development of its members is one of the primary goals of the association. Publications, conferences and seminars, benchmarking, professional certification and networking offer numerous opportunities for increasing the skills and knowledge that are necessary to function effectively in today’s health care environment.

AAHAM actively represents the interests of healthcare administrative management professionals through a comprehensive program of legislative and regulatory monitoring and its participation in industry groups such as ANSI, DISA and NUBC. AAHAM is a major force in shaping the future of health care administrative management.

The Twin States of AAHAM membership consists of administrative healthcare professionals in a broad range of healthcare facilities and positions throughout the States of New Hampshire and Vermont . The chapter provides a minimum of four healthcare related educational workshops annually. The chapter also has a proactive legislative and uniform billing committee in addition to supporting AAHAM’s certification programs.

Consider becoming part of a progressive healthcare professional organization. Visit the Become a Member page for more information.

Timothy Moore

Timothy Moore


Stephanie Martell

Stephanie Martell

Vice President

Tiana Benway


Krystle Kowanick


Christine Telles

Christine Telles

Chair of the Board

Code of Ethics

The Twin States Chapter of AAHAM Responsibilities to the Profession of Healthcare Management Shall


  • Uphold the values, ethics and mission of the Twin States Chapter of AAHAM
  • Conduct all personal and professional activities with honesty, integrity, fairness and good faith in a manner that will reflect well upon the profession
  • Comply with all laws in the jurisdictions in which the Twin States Chapter of AAHAM is located, or conducts professional or personal activities
  • Maintain competence and proficiency in healthcare management by implementing a program of assessment and continuing to sponsor professional education programs
  • Avoid the exploitation ofprofessional relationships for personal gain
  • Use this code to further the interest of the profession and not for selfish reasons
  • Respect professional confidences
  • Enhance the dignity and image ofthe healthcare management profession through positive information programs
  • Refrain from participating in any endorsement or pUblicity that demeans the credibility and dignity ofthe healthcare management profession
  • Lead the organization in the use and improvement of standards ofmanagement and sound business practices
  • Be truthful in all forms ofprofessional and organizational communication and avoid information that is false, misleading, and deceptive or information that would create unreasonable expectations
  • Accept no gifts or benefits offered with the expectation on influencing a management decision
  • Inform the appropriate authority and other involved parties ofpotential conflicts of interest related to appointment or elections to the board or committees.

Constitution and By-Laws

The link below outlines the purpose and objectives for the Twin States Chapter of AAHAM and dictates our operating rules.  The Constitution and By-Laws are reviewed at least once per year and were last reviewed in July, 2021.

Twin States Chapter of AAHAM – Constitution and By-Laws